January 20: Why Most Feedback Doesn’t Work

Welcome back! Why Most Feedback Doesn’t Work When people receive feedback, it is often too vague to be actionable. I’ve had executives tell me that they got feedback that they need to “communicate better,” or “find more creative solutions” and so forth, without much...

January 6: Stop Blaming the Pandemic

Welcome back! Stop Blaming the Pandemic The pandemic has undoubtedly disrupted how businesses operate, and that certainly requires some grace from customers. But plenty of the issues we face as customers today are not because of the pandemic. A few may be exacerbated...

December 30: Be Present As You Ring In The New Year

Welcome back! Be Present As You Ring In The New Year Most of what you read in the next few days or even weeks will be about one of two things: reflecting on 2021 or preparing for 2022. As the year ends, both of these practices are very important. I also write about...

Edinger Consulting